Legal

Complaints procedure

Last updated 3 November 2026

How to complain

Email contact@getmonetizednow.com with "Complaint" in the subject line.

Please tell us:

• your name and the best way to contact you;
• the property address, if it is about a property;
• what went wrong, and when;
• what you would like us to do to put it right.

Send any emails, photos or papers that help explain it. If you need help making a complaint, or need us to make changes because of a disability, just ask.

What happens next

1. We confirm we have it. Within 3 working days, we write to you to say we have your complaint and who is looking into it.
2. We look into it. We check our records and talk to the people involved.
3. We send our answer. Within 15 working days of getting your complaint, we write to you with what we found and what we will do. If we need more time, we tell you why and when you'll hear from us.
4. You can ask for a review. If you're not happy with our answer, tell us why. Someone who wasn't involved in the first answer reviews your complaint. We send our final answer within 15 working days of your request.

Taking it further

If you're still not happy after our final answer, or if 8 weeks have passed since you first complained and it isn't settled, you can take your complaint to an independent redress scheme. It's free for you.

The scheme's details will be included in our final answer.

You usually need to contact the scheme within 12 months of our final answer. The scheme can't look at your complaint until you have been through our process first, or 8 weeks have passed.

Other help

• Complaints about how we use your personal data can also go to the Information Commissioner's Office.
• Tenants worried about the safety or condition of a home can also contact their local council.
• For free advice on consumer rights, contact the Citizens Advice consumer helpline.

We keep a record of every complaint and use them to improve how we work.