Legal
Privacy policy
The short version: we collect the details you give us so we can call you back and, if you become a client, run your tenancy. We don't sell your data. We don't use advertising or tracking cookies.
1. Who we are
MonetizedNow ("we", "us") is the controller of your personal information. This means we decide how and why it is used.
For any privacy question or request, email contact@getmonetizednow.com.
We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. What we collect
When you book a call
- Your name, email address and phone number.
- The property's postcode, number of bedrooms and whether it is let.
- How many properties you have, which service you are interested in, and the day and time you would like a call.
- Anything you choose to write in the notes box.
When you visit the website
- When you send the booking form, we record the country your connection comes from and your browser type. This helps us spot spam.
- Our hosting provider keeps short-term technical logs, such as IP addresses, to keep the website secure and working.
If you become a landlord client
- Proof of your identity and that you own the property, where the law needs it.
- Bank details, so we can pay your rent to you.
- Property details, safety certificates, tenancy records and messages between us.
If you apply to rent or are a tenant
- Your contact details, ID and Right to Rent documents, as the law requires.
- References, income and affordability checks, and credit checks through a referencing company (we will tell you before these happen).
- Tenancy, rent payment, deposit and repair records.
Please only give us someone else's details, such as a joint owner's, if they have agreed.
3. Why we use it, and our legal basis
The law says we need a valid reason, called a "lawful basis", for each use of your data.
| What we do | Lawful basis |
|---|---|
| Arrange and hold the call you booked | Steps you asked us to take before a possible contract |
| Answer your emails and questions | Our legitimate interest in replying to people who contact us |
| Provide our lettings and management services | To perform our contract with you |
| Right to Rent checks, deposit protection, safety records, tax and anti-money laundering checks | To meet our legal obligations |
| Referencing and credit checks on applicants | Our and the landlord's legitimate interest in letting to tenants who can afford the rent, and steps before a contract |
| Keep the website secure and stop spam | Our legitimate interest in running a safe website |
| Send you news or offers by email | Your consent. We only do this if you say yes, and you can stop at any time |
We don't use your data for automated decisions that have a legal or similar effect on you.
4. Who we share it with
We never sell your data. We only share it when we need to, with:
- Service providers who run things for us: website hosting, security, our database and email (Cloudflare), and our email inbox (Google). They may only use your data to provide their service to us.
- Referencing companies, to check tenant applicants.
- Government-approved deposit schemes, to protect tenancy deposits.
- Contractors, such as plumbers or gas engineers, who need a tenant's name and number to do a repair.
- Landlords and tenants, where needed to run the tenancy.
- Professional advisers, such as solicitors, accountants and insurers.
- Public bodies, such as HMRC, the Home Office, local councils, courts or the police, when the law requires it.
- Our redress scheme or client money protection scheme, if you make a complaint or claim.
5. Data outside the UK
Some of our service providers store or process data outside the UK, for example in the EU or the US. When this happens, we make sure it is protected, for example by using countries the UK has approved, or the UK's approved data transfer contracts.
6. How long we keep it
| Data | How long |
|---|---|
| Call bookings that don't lead to working together | 12 months from our last contact |
| Client, tenancy and financial records | 6 years after our work together ends |
| Right to Rent document copies | For the tenancy, then 1 year after it ends |
| Applicants who don't go on to rent | 6 months, unless a dispute needs them for longer |
| Website security logs | A short time, as set by our hosting provider |
After that, we delete the data or make sure it can no longer identify you.
7. Your rights
You have the right to:
- see the data we hold about you, and get a copy;
- correct data that is wrong or incomplete;
- delete your data, where we have no good reason to keep it;
- limit how we use your data while a concern is checked;
- object to us using your data on the basis of legitimate interest, and to direct marketing at any time;
- move data you gave us to another provider, where this applies;
- withdraw consent at any time, where we rely on it.
To use any of these rights, email contact@getmonetizednow.com. It's free. We will reply within one month. We may ask you to prove who you are first.
If you are unhappy with how we use your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
8. Keeping it safe
We use secure (HTTPS) connections, limit who can see your data, and only use providers with strong security. No system is perfect, but if something goes wrong that puts you at risk, we will tell you and the ICO as the law requires.
This website is not meant for anyone under 18. We don't knowingly collect data from children.
9. Changes and contact
We may update this policy. The date at the top shows when it last changed. If we make a big change, we will tell clients directly.
Questions? Email contact@getmonetizednow.com.